So I am at the cardiologist's office and I am listening to the receptionist fail at her job. I know from experience she sucks at her simple job. I know it is a lot of work and it is annoying to deal with not so nice patients, but this is not rocket science. Anyone can be trained to do this job in my opinion. Anyhow, this woman fails to schedule people correctly, she misses call backs and she puts people on hold for 15 to 30 minutes at a time. This is bad business and if I wasn't so wound up with this doctor already, I would just go to someone else.
This office is suffering, but they don't know it yet. Really it is the doctor who should be paying attention, because he is the boss. So every time someone isn't scheduled correctly that is an opportunity for loss, patients will just go to another doctor. I had gotten screwed by this office before, I kept calling back about important things and being placed on hold, then hung up on - twice. I got very mad and demanded to speak to the office manager - she apologized and told me everything is fine. I don't understand how something like that can be mismanaged that easily - especially since that is the entry point into the business. When the people at the front desk are screwing up, they are fucking everyone. Like I said before, if patients start to cancel due to mean, poorly educated, uncaring, attitude having receptionists - male or female - patients do have the option of going else where.
I have thought about telling the doctor a few times about his receptionist's shit performance. I think the problem will fix itself, because I don't feel like being responsible for someone to lose their job right now.
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