I don't make life difficuilt for people who are just trying to do their job, I wouldn't want people to do that to me, so I won't do that to them and really when it comes down to it - what does it really accomplish? Aggrivation, contempt, hatred and any of the other angry feelings. So it's simple, you ask nicely and give people a chance to think and breath. Mutual respect.
Then there are those pieces of shit that don't give a rats ass about mutual respect, I am focusing on the service side, some don't care if your important order goes through or if your life altering appointment is made or not. These people suck and it pains me to get them in trouble - but that is when you call the manager and complain. I hate doing it.
It's simple, mutual respect will keep you out of trouble.
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